The Acoustic Sales Executive supports sales across the company's acoustic consultancy services, testing, design solutions and product portfolio. The role manages enquiries, establishes client requirements, prepares quotations and proposals, follows up opportunities and maintains client relationships. It requires practical knowledge of the company's products and services, with specialist technical input and sign-off provided by the consultancy, design or senior technical team where required. The role also manages sales-related financial administration, including invoice processing, payment recording, reconciliation and the professional follow-up of outstanding payments.

Key Responsibilities

Commercial Sales and Client Support

• Act as a prompt and professional first point of contact for inbound sales enquiries across acoustic consultancy, testing, design, and product services.
  
• Qualify client requirements, budgets, timescales, and decision-making criteria, and recommend suitable standard services or next steps.
• Maintain sufficient knowledge of the company's services and products to explain their benefits clearly, while referring complex technical matters to the appropriate technical colleague.
• Manage assigned opportunities from initial enquiry through follow-up, quotation, decision, booking, and handover.

Quotation Proposal and Pipeline Management

• Prepare accurate quotations and proposals using approved scopes, pricing, templates, and commercial terms.
• Coordinate technical input for acoustic panels, specifications, testing, design, or other technically complex work and obtain approval before issue where required.
• Maintain accurate CRM and pipeline records, including values, stages, next actions, expected decision dates, and outcomes.
• Track open quotations and follow up consistently to progress decisions, understand objections, and improve conversion.

Business Development and Account Management

• Support targeted business development campaigns, outbound contact, lead research, and re-engagement of previous clients.
• Build and maintain professional client relationships, identify repeat-business and cross-selling opportunities, and provide responsive after-sales support.
• Work with marketing, the Office Manager, and technical colleagues to improve campaigns, client experience, and pipeline growth.
  

Finance Administration and Credit Control

• Prepare and process sales invoices and related records accurately and in line with agreed procedures.
• Record client payments and maintain clear, up-to-date invoice and payment information for assigned accounts.
• Support routine reconciliation of invoices, payments, and sales records, investigating discrepancies and liaising with the accounts team where required.
• Monitor outstanding invoices and aged debt, issue reminders, and chase overdue payments professionally and consistently.
• Respond to routine invoice queries, coordinate supporting information, and escalate disputes, credit requests, or material payment risks promptly.
• Maintain confidentiality and accurate audit trails for financial and client information.

Experience Required

Sales and Commercial Experience

• Ideally 5 years' experience in a sales, sales support, account management, business development, or client-facing role, ideally within construction, consultancy, engineering, or technical services.
• Confident managing enquiries, preparing quotations, following up opportunities, and maintaining accurate CRM or pipeline records.
• Good commercial awareness, including an understanding of pricing, scope, value, and the importance of margin and payment terms.

Finance Administration

• Experience supporting invoicing, payment recording, reconciliation, bookkeeping, sales ledger, or credit-control activity.
• Confident discussing outstanding invoices with clients in a professional, constructive, and persistent manner.
• Strong numerical accuracy and the ability to maintain complete, confidential financial records.

Product and Service Knowledge

• Able and willing to develop a practical understanding of acoustic consultancy services, testing, design, and acoustic products.
• Comfortable interpreting straightforward specifications and explaining product or service benefits without overstating technical expertise.
• Able to recognise when technical advice or sign-off is required and involve the consultancy, design, or senior technical team promptly.

Client Communication and Organisation

• Strong written and verbal communication skills with a professional and responsive approach to clients.
• Well organised, detail-focused, and able to manage multiple enquiries, follow-ups, deadlines, and administrative tasks.
• Competent using Microsoft Office and comfortable learning CRM, finance, and project-management systems.

Desirable

• Experience in acoustics, construction products, building materials, professional services, or another technical sales environment.
• Familiarity with acoustic panels, sound absorption products, consultancy services, tender documentation, or relevant construction terminology.

Personal Attributes

• Commercially minded, proactive, and comfortable taking ownership of results.
• Confident, approachable, persistent, and able to build positive working relationships.
• Practical and solutions-focused, with sound judgement and a willingness to learn.
• Aligned with the company values of being Pragmatic, Experienced, Sustainable, Proud, and Responsive.